Overview

At , we strive to ensure customer satisfaction with every purchase. Our refund policy is designed to provide clarity on how refunds are processed for eligible orders. Please read this policy carefully to understand your rights and our obligations.

This policy applies to all purchases made through our website or services.

Eligibility for Refunds

Refunds may be issued under the following conditions:

1. The product is defective or damaged upon delivery.
2. The product delivered does not match the order specifications.
3. Orders canceled within 24 hours of placement, provided production has not begun.

Please note that custom-made or personalized items may not be eligible for refunds unless they are defective or damaged.

Non-Refundable Items

The following items and services are non-refundable:

1. Graphic design services, material procurement, and delivery fees.
2. Products that have been used, damaged, or altered by the customer.
3. Orders for which no issue was raised within 3 working days after receipt.

Refund Process

To request a refund, follow these steps:

1. Contact our support team via email at or call us within 3 working days of receiving your order.
2. Provide a clear description of the issue along with proof of purchase and photos of the defective or damaged product.
3. Wait for our team to review your request and provide feedback on its eligibility.

Once your request is approved, the refund will be processed, and a credit will be applied to your original payment method or as a store credit.

Partial Refunds

In some cases, partial refunds may be granted for items that are not in their original condition or are missing parts due to reasons beyond our control. Our team will determine the amount of the partial refund based on the specific circumstances.

Shipping Costs

Please note that shipping costs are non-refundable. Customers are responsible for paying shipping fees for returned items. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return reaches us safely.

Exceptions and Limitations

Refunds will not be issued for circumstances beyond our control, such as:

1. Errors made by the customer during the ordering process.
2. Delays caused by third-party shipping or courier services.
3. Force majeure events such as natural disasters or unforeseen disruptions.

We reserve the right to deny refund requests that do not comply with the conditions outlined in this policy.